Refund policy
OUTWET APPAREL | Last updated: October 29, 2026
1. Return eligibility
Standard retail items are eligible for a free return for an exchange or refund when the return is requested within 60 days after delivery. Items must be unworn, unused, with original tags attached and in their original packaging, where applicable. Items showing wear, damage, washing, or alteration are not eligible for a discretionary return. Products identified as FINAL SALE at the time of purchase are not returnable or exchangeable, except where required by applicable law.
2. Custom and personalized products
All custom-made, made-to-order, personalized, or team-store apparel is FINAL SALE and cannot be returned or exchanged for a change of mind, incorrect size selection, or other customer preference. This includes custom cycling apparel ordered through private team stores. Standard retail products explicitly marked FINAL SALE at the time of purchase are also not eligible for discretionary returns or exchanges. These exclusions do not affect remedies required by law for defective, damaged, or incorrect merchandise.
3. Free return shipping for eligible returns
Return shipping is free for eligible standard retail items returned within the United States for either an exchange or a refund. After approving your request, we will provide a prepaid return shipping label and instructions. Please do not send merchandise back before receiving authorization and the return instructions.
4. How to request a return
Email info@outwetapparel.com within 60 days after delivery and include your order number, the item(s) you wish to return, and whether you prefer an exchange or a refund. If the return is eligible, we will provide a prepaid return label and instructions. Items returned without prior authorization may not be accepted.
5. Order cancellations
You may request cancellation or removal of items by emailing info@outwetapparel.com before 10:00 AM Eastern Time (ET) on the calendar day following the date the order was placed. Eastern Time means the time observed in New York, including daylight saving time when applicable. We will make reasonable efforts to honor requests received before this deadline, but cancellation cannot be guaranteed if processing or production has already begun. After this deadline, eligible retail orders are subject to the return rules above; custom and personalized orders generally cannot be canceled once accepted for processing or production, except as required by applicable law.
6. Damaged, defective, or incorrect items
Inspect your order upon delivery and contact us promptly at info@outwetapparel.com if an item arrives damaged, is defective, or is not what you ordered. Include your order number, a description of the problem, and photographs if available. We will review the issue and provide an appropriate remedy in accordance with applicable law. This section also applies to custom apparel.
7. Exchanges
Eligible standard retail items may be exchanged within 60 days after delivery, subject to product and size availability. Return shipping for an eligible exchange is free. If your preferred replacement is unavailable, you may choose a refund instead. Custom, personalized, team-store, and other items marked FINAL SALE are not exchangeable for size or preference, except where required by law.
8. Refunds
Once we receive and inspect your authorized return, we will notify you of the outcome. Approved refunds for eligible standard retail items will be issued to the original payment method. Your bank or payment provider may require additional time to post the refund. Contact info@outwetapparel.com if an approved refund has not appeared within a reasonable period.
9. Consumer rights
Nothing in this policy limits any non-waivable rights or remedies under applicable consumer protection laws, including those relating to defective goods, incorrect descriptions, or failure to deliver as legally required.
10. Contact and mailing address
All return and cancellation requests must first be sent to info@outwetapparel.com. Do not mail merchandise to the address below unless we expressly confirm it as the authorized return destination.
Italian Performance Goods LLC
OUTWET APPAREL
5005 W Laurel St, Suite 100, PMB 1165
Tampa, FL 33607, United States
Email: info@outwetapparel.com
Website: https://outwetapparel.com