Shipping policy
Last updated: October 29, 2026
Thank you for shopping with OUTWET APPAREL. This Shipping Policy describes how orders are processed and delivered by Italian Performance Goods LLC (doing business as OUTWET APPAREL). Shipping options, charges, and pickup availability are displayed at checkout, where applicable.
1. Shipping Destinations
We currently ship only to addresses within the United States. Available delivery options may vary by destination and product type. We do not offer international customer shipping at this time.
2. Retail Orders: Processing and Dispatch
In-stock retail orders are generally prepared for shipment within one business day, excluding weekends and holidays. Our daily shipping cutoff is 1:00 PM Eastern Time (ET) on business days. We aim to ship eligible orders placed before 1:00 PM ET on the same business day, but same-day dispatch is not guaranteed. Orders placed after 1:00 PM ET, on weekends, or on holidays may ship on the next business day.
Processing and dispatch estimates do not include carrier transit time. If an item is on preorder, backorder, or otherwise has a different fulfillment timeframe, the applicable product or checkout information will control.
3. Retail Shipping Options and Charges
Free standard ground shipping is available on eligible retail merchandise orders with a merchandise subtotal over $75, before taxes and after discounts. The free-shipping offer does not apply to custom/team-store orders unless expressly stated at checkout.
Retail customers may select standard ground shipping through UPS or USPS, or UPS 2-Day service, where offered. Available methods, applicable charges, and estimated delivery windows are shown at checkout. UPS 2-Day refers to the carrier transit service after dispatch and does not guarantee delivery two calendar days after the order is placed.
4. Custom Apparel and Team Store Orders
Custom-made apparel and team-store merchandise are produced to order. Estimated production time is approximately 5–6 weeks, followed by approximately 7–10 days for the shipment to arrive in the United States. These periods are estimates, not guaranteed deadlines, and do not include any additional time needed for final domestic delivery or pickup. Timing may vary depending on order approval, production capacity, holidays, transportation, and other circumstances.
We will provide an update when custom merchandise is approaching or arriving at our Tampa distribution point. Once a domestic shipping label is created, customers receiving direct shipment will automatically receive a shipping notification with tracking information, if the selected carrier supports tracking. A label-created notification does not mean the carrier has physically received the parcel.
For custom orders shipped directly to customers, we offer ground service only, using UPS or USPS as available. Applicable shipping charges will be shown at checkout. Team stores may offer individual direct-to-customer shipping, designated group pickup, or both, depending on the specific store setup. Options and prices may differ by team store.
5. Pickup Options
Free local pickup in Tampa may be available for eligible orders. The applicable pickup location and instructions will be displayed in the cart or checkout before the order is placed. Do not travel to a pickup location until you receive confirmation that your order is ready.
Some team stores may offer pickup at a team-designated location rather than at our Tampa pickup point. The applicable pickup address, any relevant arrangements, and availability will be shown during checkout or communicated in the order instructions.
6. Tracking and Notifications
For shipped orders, we will send an email when a shipping label is created or the order is fulfilled, with a tracking number and link when available. Tracking may take time to update after label creation. For custom orders, we may also send a separate status update as the merchandise approaches Tampa.
7. Delivery Estimates and Delays
Carrier delivery estimates are provided for convenience and are not guarantees. Weather, peak shipping periods, carrier disruptions, incorrect addresses, and other events outside our reasonable control may affect delivery. We will communicate material delays when reasonably possible. Nothing in this policy limits rights or remedies available under applicable law, including where an order is not shipped within the time required by law.
8. Shipping Address and Delivery Issues
Please review your delivery address carefully before placing an order. If you discover an error, contact info@outwetapparel.com promptly. Address changes may not be possible after a shipping label is created or a parcel is handed to the carrier.
If a package appears lost, arrives damaged, or contains incorrect items, please contact us at info@outwetapparel.com with your order number and details so we can investigate and assist with an appropriate resolution.
9. Order Changes and Cancellations
Cancellation requests must be submitted before 10:00 AM Eastern Time on the calendar day following the order date, in accordance with our Returns, Refunds & Cancellations Policy. Requests to change an address, shipping method, or order details should be sent as soon as possible. We cannot guarantee changes once an order has entered fulfillment, production, or transit. Any applicable statutory cancellation or refund rights remain unaffected.
10. Returns and Return Shipping
Eligible retail merchandise may be returned for a refund or exchange within 60 days of delivery, with free return shipping, subject to the conditions in our Returns, Refunds & Cancellations Policy. Final Sale items and custom-made/team-store merchandise are not eligible for change-of-mind returns or exchanges, except where required by law or where merchandise is defective, damaged, or incorrect.
To request a free return label, use the return-request feature within your online order if that option is available, or email info@outwetapparel.com. Please contact us or obtain approval through the online return process before sending merchandise back. Do not send returns to our mailing address unless we specifically instruct you to do so. See our Returns, Refunds & Cancellations Policy for full terms.
11. Contact Information
Italian Performance Goods LLC (doing business as OUTWET APPAREL)
5005 W Laurel St, Suite 100, PMB 1165, Tampa, FL 33607, United States
Email: info@outwetapparel.com
This address is a business mailing address, not an automatic return or pickup destination. Return and pickup locations are provided separately when applicable.